Tuesday, November 16, 2010

Magicshine, The Recall

Magicshine has, for some time now, been known as the king of inexpensive lighting. Being a knock-off light, there is more than one way to get them: direct for the far east or via the local distributor. When we first posted about the Magicshine 900 there was some discussion about whether to order from Deal Extreme or from the U.S. distributor, Geomangear.com. We recommended the latter. Why? In case something went awry.

Well, it seems that something has indeed gone awry with the batteries. And Geoman is stepping up to the plate. From his website:

Geomangear temporarily has stopped selling Magicshine lightsets due to our concerns regarding the safety, quality, and performance of Magicshine's lithium-ion battery packs sold by Geomangear between July 2009 and November 2010.  We have determined that these Magicshine battery packs do not meet Geomangear's high expectations regarding product safety, quality, and performance.  We have notified both the manufacturer of Magicshine lightsets and the United States Consumer Product Safety Commission that Geomangear intends to voluntarily recall all Magicshine battery packs sold by Geomangear.
A couple of things to note. First, this is a voluntary recall. Second, Geoman has sold quite a lot of these lights, I suspect, so have some patience in working with them to get your lights back into good working order again.

Kudos to Geoman for stepping up and tackling the problem head on. See Geomangear.com for the full recall notice.

3 comments:

ambroseliao said...

Hi James, do you have any idea if DealExtreme.com is going to offer a similar recall?

Thanks,
Ambrose

James said...

Ambrose,

I do not know. My understanding is that this is only happening through Geoman.

If you purchased a light from Dealextreme, contact them and let us know what they say.

-James

Dave said...

I wouldn't count on Deal Extreme for product support. I've bought several items from them, including a Magic Shine, and generally been happy with the purchases, but when I have had a problem with an item and returned it for credit, they have not been as good as their word about shipping costs, so I'm not confident they will issue a recall. I suspect that anything outside their standard sell it and ship it model isn't on.

That said, mostly the products have been satisfactory, and I think that's just the deal: I'm buying cheap, so I takes my chances.